Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
Where do you source your tea leaves from?
We ethically source our premium loose-leaf teas from sustainable gardens in Sri Lanka, India, and Japan, ensuring the highest quality and fair trade practices.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 10-21 days depending on the destination.
Are your tea bags compostable?
Yes! Our pyramid tea bags are made from a plant-based, biodegradable mesh that is fully compostable and plastic-free.
What is your return policy on food products?
Due to the nature of our products, we cannot accept returns on opened tea. However, if your order is damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Do you offer wholesale opportunities for cafes?
Absolutely. We offer competitive wholesale pricing and custom blending services for cafes, restaurants, and retail partners. Please visit our 'Wholesale' page for more details.
How should I store my tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight and strong odors. Our airtight tins are designed specifically for this purpose.